We collect information from a wide range of sources and for a variety of purposes in the course of executing its regulatory functions. All information that we collect is managed in accordance with our obligations under the Privacy Act 2020 and the Official Information Act 1982.
CAA Privacy Statement [PDF 129 KB]
The transparency statement is intended to outline:
CAA Transparency Statement [PDF 226 KB]
This transparency statement summarises how the Civil Aviation Authority of New Zealand complies with the model standards of the State Services Commission.
Regulatory enforcement policy [PDF 351 KB]
Section 15A investigation policy [PDF 108 KB]
We're open to receiving feedback and complaints about its performance and, in particular, about the way it conducts its information gathering and investigative activities. We have a robust complaints policy in place. All complaints receive a substantive response.
All complaints will be dealt with in accordance with our complaints policy and our obligations under the CAA Service Charter.
CAA Complaints Policy [PDF 49 KB]
CAA Complaints Procedures [PDF 183 KB]
Alternatively, use the following links if you wish to report an aviation or drone safety concern: