We collect information from a wide range of sources and for a variety of purposes in the course of executing its regulatory functions. All information that we collect is managed in accordance with our obligations under the Privacy Act 1993 and the Official Information Act 1982.
The transparency statement is intended to outline:
We're open to receiving feedback and complaints about its performance and, in particular, about the way it conducts its information gathering and investigative activities. We have a robust complaints policy in place. All complaints receive a substantive response.
If you have a complaint about us, you can email firstname.lastname@example.org. All complaints will be dealt with in accordance with our complaints policy and our obligations under the CAA Service Charter.