CAA supports the global Hidden Disabilities Sunflower Lanyard Scheme. This is an international programme that enables people with non-visible disabilities a discrete way to indicate to staff at participating organisations that they have a hidden disability. And may need a little extra support, guidance, understanding, or time with airport processes.
If you or someone you’re travelling with, have a disability that isn’t immediately obvious to airport and AvSec staff, such as; autism, ADHD, dementia, a hearing or visual or impairment, anxiety (or one of the many invisible disabilities) you may want to wear a hidden disability sunflower lanyard at the airport.
How to get a lanyardCheck with your airport in advance on how to apply for a free sunflower lanyard. Auckland Airport(external link), Wellington Airport(external link), Christchurch Airport(external link), Queenstown Airport(external link) and Nelson Airport(external link) participate in the hidden disability sunflower scheme. You don’t need to provide proof of your disability to apply for your sunflower lanyard. The lanyard will be yours to keep and use for future journeys or outings where the scheme is recognised.
Airport and AvSec staff are trained to recognise the sunflower lanyard (at both participating and non-participating airports) and will do their best to provide you assistance as you journey through the airport. For example, if you’re feeling overwhelmed, staff may be able to slow down the process for you, keep things quiet and offer extra assurance.
Wearing a Sunflower Lanyard lets our staff know you may have a hidden disability. And while it doesn’t give automatic access to the front of the queue or a fast track lane, it does signal to us that you may need additional support.
If there’s something specific we can do to assist you, please let an Aviation Security Officer know. We won’t know what support you might need, unless you tell us. Where possible, staff may guide you to a shorter queue or offer alternative options to make the process easier. But please note the lanyard does not guarantee 1:1 staff accompaniment through screening. You can also ask to speak with an AvSec Team Leader before entering the screening area so we can understand the best way to support you. During busy periods, it may be wise to allow extra time to accommodate any delays in our team’s ability to support you through the process.
If you require wheelchair assistance, please contact your airline in advance so they can arrange this for you. In addition, if you have any other special requirements, advise your airline and make sure they are aware of any special assistance you may need.
