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Contact us

There are many ways to get in touch with us. You can reach us online, by phone, post, or in person.

On this page

Report a safety concern
For passengers
Make a request online
Phone, email, and addresses

Report a safety concern

Accidents

Freephone: 0508 ACCIDENT (0508 222 433)

Available 24 hours, 7 days

Safety concerns including drones

Freephone: 0508 4SAFETY (0508 472 338)

Report a drone concern online

Let us know about a safety concern related to drones.
Learn more

Report a safety concern online

We encourage everyone to report any safety or security aviation concerns.
Learn more

For passengers

What can I pack?

If you're not sure if it can come on board the plane with you, either in the cabin, or in your luggage, ask us.
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Why was my item removed?

Want to know more about why your item was removed during screening or from your luggage?
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Make a request online

Questions, complaints, and feedback

Whether you have a general question or a technical enquiry for a specific team, let us know.
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Change of address

Update your contact details with us.
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Make an OIA request

The Official Information Act 1982 (OIA) helps New Zealand citizens, permanent residents and anyone in New Zealand to access information held by governments
Learn more

Make a personal information request

Under the Privacy Act, you have the right to ask for personal information about you.
Learn more

Phone, email, and address

National office

Postal address:

PO Box 3555
Wellington 6140
New Zealand

Physical address:

Level 15, Asteron Centre
55 Featherston Street
Wellington

Civil Aviation Authority
Phone  +64 4 560 9400
Fax  +64 4 569 2024
Email  info@caa.govt.nz

Aviation Security Service
Phone +64 4 495-2430
Email reception@avsec.govt.nz

Full list of locations and contact details 

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