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Contact us

There are many ways to get in touch with us. You can reach us online, by phone, post or in person.

Online forms

Report an occurrence(external link)
Report an aviation related concern(external link)
Questions, complaints and feedback
Help with online services
Report a drone safety concern
Official information request (OIA)
Personal information request
Order publications

Civil Aviation Authority

CAA Wellington office
Aeronautical services
Aircraft registration
Aviation safety advisors
Aviation safety group
Certification (organisations and products)
Education
Investigation and Response
Licensing and Standards
Media enquiries
Medical certification
Monitoring and Inspection

For passengers

Email reception@avsec.govt.nz
Questions, complaints and feedback
Airport identity cards
AvSec offices
Retrieving your removed items

Notify and report

Report an accident
Report an occurrence(external link)
Report an aviation related concern(external link)
Report a drone safety concern
Questions, complaints and feedback

Request information

Media enquiries
Official information request (OIA)
Personal information request

Report an accident

Freephone:  0508 ACCIDENT (0508 222 433)
Available 24 hours, 7 days

Wellington office

Phone  +64 4 560 9400
Email  info@caa.govt.nz

Physical address
Level 15
55 Featherston Street
Pipitea
Wellington  6011

Postal address
PO Box 3555
Wellington 6140

Auckland airport office

Phone  +64 9 255 6011
Email  auckland.reception@avsec.govt.nz

Physical address
6 Cyril Kay Road
Auckland Airport
Auckland 2022

Auckland Training Centre

Phone  +64 9 255 6030
Email  aintree.reception@avsec.govt.nz

Physical address
60 Aintree Avenue
Mangere
Auckland 2022

Christchurch airport office

Phone  +64 3 357 3500
Email  reception.chc@avsec.govt.nz 

Physical address
10 Ivan Crescent
Christchurch Airport
Christchurch 8053

Dunedin airport office

Phone  +64 3 474 9919
Email  reception.dud@avsec.govt.nz

Physical address
Dunedin Airport
Airport Road
Momona
Dunedin 9073

Invercargill airport office

Phone  +64 3 357 0329
Email  reception.ivc@avsec.govt.nz

Physical address
106 Airport Avenue
Invercargill Airport
Invercargill 9810

Queenstown airport office

Phone  +64 3 442 3049
Email  reception.zqn@avsec.govt.nz

Physical address
Sir Henry Wigley Drive
Frankton
Queenstown 9300

Wellington airport office

Phone  +64 4 388 0950
Email  reception.wlg@avsec.govt.nz

Physical address
Wellington International Airport
Stewart Duff Drive
Rongotai
Wellington 6022

Aeronautical services

Aeronautical services: aeronautical.services@caa.govt.nz

Airspace hazards: airspacehazards@caa.govt.nz

Aircraft registration

Email  AircraftRegistrar@caa.govt.nz

Airport identity cards

Email  aichelpdesk@avsec.govt.nz

Phone +64 9 255 6014

Aviation safety advisors

Peter Gordon – Flight Operations, North Island
027 839 0708 / peter.gordon@caa.govt.nz

John Keyzer – Maintenance, North Island
027 213 0507 / john.keyzer@caa.govt.nz

Carlton Campbell – Flying Operations, South Island
027 242 9673 / carlton.campbell@caa.govt.nz

Richard Lane – Maintenance, South Island
027 269 5796 / richard.lane@caa.govt.nz

Aviation safety group

Contact the aviation safety group

Certification

Email  certification@caa.govt.nz

Educational publications, workshops, and Vector magazine

Email  education@caa.govt.nz

Investigation and Response

Email  investigations@caa.govt.nz

Licensing

Email  licensing@caa.govt.nz

For emails about BFRs, DL9s, type rating reports, flight test reports, and competency reports etc., please put the following in the subject line:

  • the initials and name of who the report relates to
  • CAA licence number
  • what report it is.

E.g. I J Whyte #99999 - BFR.

Media enquiries

Media phone  0508 763 222(external link)
Email  media@caa.govt.nz

Medical certification (pilots and air traffic controllers only)

Phone  +64 4 560 9466
Email  med@caa.govt.nz

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