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Contact us

There are many ways to get in touch with us. You can reach us online, by phone, post, or in person.

On this page

Report a safety concern
For passengers
Make a request online
Phone, email, and addresses

Report a safety concern

Accidents

Freephone: 0508 ACCIDENT (0508 222 433)

Available 24 hours, 7 days

Safety concerns including drones

Freephone: 0508 4SAFETY (0508 472 338)

Report a safety concern online

We encourage everyone to report any safety or security aviation concerns.
Learn more

For passengers

What can I pack?

If you're not sure if it can come on board the plane with you, either in the cabin, or in your luggage, ask us.
Learn more

Why was my item removed?

Want to know more about why your item was removed during screening or from your luggage?
Learn more

Make a request online

Questions, complaints, and feedback

Whether you have a general question or a technical enquiry for a specific team, let us know.
Learn more

Change of address

Update your contact details with us.
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Make an OIA request

The Official Information Act 1982 (OIA) helps New Zealand citizens, permanent residents and anyone in New Zealand to access information held by governments
Learn more

Make a personal information request

Under the Privacy Act, you have the right to ask for personal information about you.
Learn more

Phone, email, and address

National office

Postal address:

PO Box 3555
Wellington 6140
New Zealand

Physical address:

Level 15, Asteron Centre
55 Featherston Street
Wellington

Civil Aviation Authority
Phone  +64 4 560 9400
Fax  +64 4 569 2024
Email  info@caa.govt.nz

Aviation Security Service
Phone +64 4 495-2430
Email reception@avsec.govt.nz

Full list of locations and contact details 

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