There are many ways to get in touch with us. You can reach us online, by phone, post or in person.

Civil Aviation Authority (CAA)

CAA national office
Aeronautical services
Aircraft registration
Aviation safety advisors
Aviation safety group
Certification (organisations and products)
Investigation and Response
Licensing and Standards
Medical certification
Monitoring and Inspection
Publications

For passengers

Email reception@avsec.govt.nz
Question, complaints and feedback

Aviation Security Service (Avsec)

Airport identity cards
Avsec offices (non-passenger enquiries)

Notify and report

Report an accident
Report an aviation safety concern
Report a drone safety concern
Questions, complaints and feedback

Request information

Media enquiries
Official information request (OIA)
Personal information request

Report an accident

Freephone:  0508 ACCIDENT (0508 222 433)
Available 24 hours, 7 days


CAA national office

Phone  +64 4 560 9400
Fax  +64 4 569 2024
Email  info@caa.govt.nz

 

Postal address
PO Box 3555
Wellington 6140
New Zealand

Physical address
Level 15, Asteron Centre
55 Featherston Street
Wellington 6011

Avsec offices

Avsec national office

Phone  0800 800 130
Email  reception@avsec.govt.nz

Postal address
PO Box 3555
Wellington 6140
New Zealand

Physical address
Level 15, Asteron Centre
55 Featherston Street
Wellington 6011

Avsec Auckland office

Phone  +64 9 255 6011
Email  auckland.reception@avsec.govt.nz

Postal address
Aviation Security Service
Auckland Operations
PO Box 53-008
Auckland International Airport
Manukau 2150
New Zealand

Physical address
6 Cyril Kay Road
Auckland International Airport
Auckland

Avsec Training Centre

Phone  +64 9 255 6030
Email  aintree.reception@avsec.govt.nz

Postal address
Aviation Security Service
Training Centre
PO Box 53-008
Auckland International Airport
Manukau 2150
New Zealand

Physical address
60 Aintree Avenue
Airport Oaks
Auckland

Avsec Christchurch office

Phone  +64 3 357 3500
Email  reception.chc@avsec.govt.nz 

Postal address
Aviation Security Service
PO Box 14-083
Christchurch International Airport
Christchurch 8544
New Zealand

Physical address
10 Ivan Crescent
Christchurch International Airport
Christchurch

Avsec Dunedin office

Phone  +64 3 474 9919
Email  reception.dud@avsec.govt.nz

Postal address
Aviation Security Service
PO Box 245
Mosgiel
Dunedin 9053
New Zealand

Physical address
Dunedin International Airport
Airport Road
Momona
Dunedin

Avsec Invercargill office

Phone  +64 3 357 0329
Email  reception.ivc@avsec.govt.nz

Postal address
Aviation Security Service
c/o Invercargill Airport Company
PO Box 1203
Invercargill 9840
New Zealand

Physical address
106 Airport Avenue
Invercargill

Avsec Queenstown office

Phone  +64 3 442 3049
Email  reception.zqn@avsec.govt.nz

Postal address
Aviation Security Service
PO Box 2343
Wakatipu
Queenstown 9349
New Zealand

Physical address
Sir Henry Wigley Drive
Frankton
Queenstown

Avsec Wellington office

Phone  +64 4 388 0950
Email  reception.wlg@avsec.govt.nz

Postal address
Aviation Security Service
PO Box 21-009
Kilbirnie
Wellington 6241
New Zealand

Physical address
AFS Complex
Station Drive
Wellington International Airport
Wellington

Aeronautical services

Aeronautical services: aeronautical.services@caa.govt.nz

Airspace hazards: airspacehazards@caa.govt.nz

Aircraft registration

Email  AircraftRegistrar@caa.govt.nz

Airport identity cards

Email  aichelpdesk@avsec.govt.nz

Aviation safety advisors

Mark Houston – Flight Operations, North Island
027 221 3357 / mark.houston@caa.govt.nz

John Keyzer – Maintenance, North Island
027 213 0507 / john.keyzer@caa.govt.nz

Carlton Campbell – Flying Operations, South Island
027 242 9673 / carlton.campbell@caa.govt.nz

Neil Comyns – Maintenance, South Island
027 285 2022 / neil.comyns@caa.govt.nz

Aviation safety group

Contact the aviation safety group

Certification

Email  certification@caa.govt.nz

Investigation and Response

Email  investigations@caa.govt.nz

Licensing

Email  licensing@caa.govt.nz

For emails about BFRs, DL9s, type rating reports, flight test reports, and competency reports etc., please put the following in the subject line:

  • the initials and name of who the report relates to
  • CAA licence number
  • what report it is.

E.g. I J Whyte #99999 - BFR.

Media enquiries

Phone  +64 27 763 0000
Email  media@caa.govt.nz

Medical certification

Email  med@caa.govt.nz

Publications

Email  publications@caa.govt.nz