There are many ways to get in touch with us. You can reach us online, by phone, post, or in person.

Report an accident

Freephone: 0508 ACCIDENT (0508 222 433)

Available 24 hours, 7 days

Report an aviation safety concern

Report an aviation safety concern online

Freephone: 0508 4SAFETY (0508 472 338)
Available office hours (voicemail after hours)

Report a drone safety concern

Report a drone safety concern online

Freephone: 0508 4SAFETY (0508 472 338)
Available office hours (voicemail after hours)

Aviation safety group

Contact the aviation safety group

For media

Phone: +64 27 763 0000
Email: media@caa.govt.nz

For passengers

Make a request online

Contact our Culture Change Programme

Following the release of the Ministerial Review into our organisational culture [PDF 950 KB], a culture change programme called Te Kākano was established to address the Review’s findings and drive the changes needed to ensure we have a safe, respectful workplace.

The programme team will implement the Review’s 31 recommendations, and work with our staff, unions and industry to improve our culture, and to address issues of bullying and harassment at the CAA and Aviation Security Service.

If you have any feedback about the Ministerial Review, or how we can improve our workplace culture, please send an email to culturechange@caa.govt.nz. All correspondence will be kept in strict confidence by the programme team, unless you specify otherwise.

Phone, email, and address

To ensure we can respond in a timely manner, passengers wishing to contact the Aviation Security Service should use the second email below instead of the one for the Civil Aviation Authority.

National office

Postal address:

PO Box 3555
Wellington 6140
New Zealand

Physical address:

Level 15, Asteron Centre
55 Featherston Street
Wellington 6011

Civil Aviation Authority
Phone  
+64 4 560 9400
Fax  +64 4 569 2024
Email  info@caa.govt.nz

Aviation Security Service
Phone
0800 800 130
Email info@avsec.govt.nz

Full list of locations and contact details