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Contact us

There are many ways to get in touch with us. You can reach us online, by phone, post, or in person.

On this page

Report an accident
Report an aviation safety concern
Report a drone safety concern
For media
For passengers
Make a request online
Phone, email, and addresses

Report an accident

Freephone: 0508 ACCIDENT (0508 222 433)

Available 24 hours, 7 days

Report an aviation safety concern

Report an aviation safety concern online

Freephone: 0508 4SAFETY (0508 472 338)
Available office hours (voicemail after hours)

Report a drone safety concern

Report a drone safety concern online

Freephone: 0508 4SAFETY (0508 472 338)
Available office hours (voicemail after hours)

For media

Phone: +64 27 763 0000
Email: media@caa.govt.nz

News and media releases

Read our latest news and media releases here.
Learn more

For passengers

What can I pack?

If you're not sure if it can come on board the plane with you, either in the cabin, or in your luggage, ask us.
Learn more

Why was my item removed?

Want to know more about why your item was removed during screening or from your luggage?
Learn more

Make a request online

Questions, complaints, and feedback

Whether you have a general question or a technical enquiry for a specific team, let us know.
Learn more

Change of address

Update your contact details with us.
Learn more

Make an OIA request

The Official Information Act 1982 (OIA) helps New Zealand citizens, permanent residents and anyone in New Zealand to access information held by governments
Learn more

Make a personal information request

Under the Privacy Act, you have the right to ask for personal information about you.
Learn more

Phone, email, and address

To ensure we can respond in a timely manner, passengers wishing to contact the Aviation Security Service should use the second email below instead of the one for the Civil Aviation Authority.

National office

Postal address:

PO Box 3555
Wellington 6140
New Zealand

Physical address:

Level 15, Asteron Centre
55 Featherston Street
Wellington

Civil Aviation Authority
Phone  +64 4 560 9400
Fax  +64 4 569 2024
Email  info@caa.govt.nz

Aviation Security Service
Phone +64 4 495-2430
Email info@avsec.govt.nz

Full list of locations and contact details 

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