There are many ways to get in touch with us. You can reach us online, by phone, post, or in person.

Report an accident

Freephone: 0508 ACCIDENT (0508 222 433)

Available 24 hours, 7 days

Report an aviation safety concern

Report an aviation safety concern online

Freephone: 0508 4SAFETY (0508 472 338)
Available office hours (voicemail after hours)

Report a drone safety concern

Report a drone safety concern online

Freephone: 0508 4SAFETY (0508 472 338)
Available office hours (voicemail after hours)

For media

Phone: +64 27 763 0000
Email: media@caa.govt.nz

For passengers

Make a request online

Phone, email, and address

To ensure we can respond in a timely manner, passengers wishing to contact the Aviation Security Service should use the second email below instead of the one for the Civil Aviation Authority.

National office

Postal address:

PO Box 3555
Wellington 6140
New Zealand

Physical address:

Level 15, Asteron Centre
55 Featherston Street
Wellington

Civil Aviation Authority
Phone  
+64 4 560 9400
Fax  +64 4 569 2024
Email  info@caa.govt.nz

Aviation Security Service
Phone
 +64 4 495-2430
Email info@avsec.govt.nz

Full list of locations and contact details