The CAA is committed to ensuring digital accessibility for people of all abilities. We are continually working to improve the accessibility and usability of our website and digital services to ensure all New Zealanders can access important aviation safety information and services.
Standards and compliance
We aim to conform to the New Zealand Government Web Standards and the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These standards help ensure our website is accessible to people with diverse abilities, including those who:
- Use screen readers or other assistive technologies
- Navigate using keyboard only
- Have low vision or colour blindness
- Are deaf or hard of hearing
- Have cognitive or learning disabilities
- Use mobile devices or slow internet connections
Accessibility features
Our website includes the following accessibility features:
- Clear structure: Logical heading hierarchy and consistent navigation throughout the site
- Alternative text: Descriptive alt text for images that convey information
- Keyboard navigation: All functions available using keyboard alone
- Colour contrast: Text and background colours meet minimum contrast requirements
- Resizable text: Text can be resized up to 200% without loss of functionality
- Clear language: Content written in plain language where possible, with complex aviation terms explained
- Accessible documents: PDFs and downloadable documents made accessible where possible
- Skip links: Ability to skip to main content and bypass repetitive navigation
Known limitations
We acknowledge that some parts of our website may not yet be fully accessible. We are aware of the following limitations:
- Some older PDF documents may not be fully accessible and are being progressively remediated
- Some of our online forms may be difficult to use with just a keyboard
- Some older videos may not have captions available
We are actively working to address these issues as part of our ongoing improvement programme.
Feedback and contact information
We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:
Email: web@caa.govt.nz
Website feedback form: Questions, complaints and feedback
When using the feedback form, please ensure you select 'Website feedback' in the first drop-down item.
When reporting an accessibility issue, please include:
- The web page address (URL) where you experienced the problem
- A description of the issue
- The assistive technology you were using (if applicable)
- Your contact information if you would like a response
Technical specifications
The accessibility of our website relies on the following technologies:
- HTML5
- CSS
- JavaScript
- WAI-ARIA
The website is designed to be compatible with:
- Recent versions of major browsers (Chrome, Firefox, Safari, Edge)
- Common assistive technologies including screen readers (JAWS, NVDA, VoiceOver)
Related initiatives
The CAA supports broader accessibility initiatives including the Hidden Disabilities Sunflower scheme at New Zealand airports.
