Contact us

There are many ways to get in touch with us. You can reach us online, by phone, post or in person.

Important notice – Phone line availability

As of February 2026, we are experiencing a high number of calls, with many diverting to voicemail. We are shortly launching an improved phone system to help address this. We will send out an alert when the new phone system is in place. In the meantime, if you’re unable to get through, please email info@caa.govt.nz with details to ensure we can direct your enquiry.

Online forms Report an occurrence(external link) Report an aviation related concern(external link) Questions, complaints and feedback Help with online services Report a drone safety concern Official information request (OIA) Personal information request Order publications
Civil Aviation Authority CAA Wellington office Aeronautical services Aircraft registration Aviation safety advisors Aviation safety group Certification (organisations and products) Education Investigation and Response Licensing and Standards Media enquiries Medical certification Certification and monitoring	For passengers Email reception@avsec.govt.nz Questions, complaints and feedback Airport identity cards AvSec offices Retrieving your removed items
Notify and report Report an accident Report an occurrence(external link) Report an aviation related concern(external link) Report a drone safety concern Questions, complaints and feedback	Request information Media enquiries Official information request (OIA) Personal information request

Report an accident

Freephone:  0508 ACCIDENT (0508 222 433)
Available 24 hours, 7 days

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Wellington office

Phone  +64 4 560 9400
Email  info@caa.govt.nz

Physical address
Level 15
55 Featherston Street
Pipitea
Wellington  6011

Postal address
PO Box 3555
Wellington 6140

Auckland airport office

Phone  +64 9 255 6011
Email  auckland.reception@avsec.govt.nz

Physical address
6 Cyril Kay Road
Auckland Airport
Auckland 2022

Auckland Training Centre

Phone  +64 9 255 6030
Email  aintree.reception@avsec.govt.nz

Physical address
60 Aintree Avenue
Mangere
Auckland 2022

Hamilton airport office

Phone  +64 9 255 6001
Email  Reception.hlz@avsec.govt.nz

Physical address
201 Airport Road
RD2
Hamilton 3282
New Zealand

Wellington airport office

Phone  +64 4 388 0950
Email  reception.wlg@avsec.govt.nz

Physical address
Wellington International Airport
Stewart Duff Drive
Rongotai
Wellington 6022

Christchurch airport office

Phone  +64 3 357 3500
Email  reception.chc@avsec.govt.nz 

Physical address
10 Ivan Crescent
Christchurch Airport
Christchurch 8053

Dunedin airport office

Phone  +64 3 474 9919
Email  reception.dud@avsec.govt.nz

Invercargill airport office

Phone +64 3 357 0329
Email reception.ivc@avsec.govt.nz

Physical address
CAA & AvSec Airport Office
Hangar 3
26 Electra Place
Invercargill 9840

Queenstown airport office

Phone  +64 3 442 3049
Email  reception.zqn@avsec.govt.nz

Physical address
Sir Henry Wigley Drive
Frankton
Queenstown 9300

Aeronautical services

Aeronautical services: aeronautical.services@caa.govt.nz

Airspace hazards: airspacehazards@caa.govt.nz

Aircraft registration

Email  AircraftRegistrar@caa.govt.nz