If I have concerns about a pilot or air traffic controller

Concerns by pilots, air traffic controllers, operators and the public

Under Schedule 2, clause 8 of the Civil Aviation Act 2023(external link) if you have concerns about a colleague, employee, manager or someone who is a pilot or air traffic controller, you have a regulatory duty to report these concerns to CAA. To make a report go to CAA Occurrence Reporting(external link) where you have the option to remain anonymous.

Once a concern has been received by CAA, the information provided will be reviewed under CAA’s Medical Investigation policy and procedure. If you have provided your contact details you will be contacted to obtain clarification and/or additional information about your concerns. Following the initial investigation:

• If sufficient information about the event(s) or concerns has been provided, the pilot or air traffic controller will be contacted to discuss the event(s) or concerns. Possible further action includes:
  • No further action based on the information received
  • Formal investigation under Schedule 2, clause 10 of the Civil Aviation Act 2023(external link) to obtain additional information
  • Formal action on the pilot or air traffic controller’s medical certificate under Schedule 2, clause 12 of the Civil Aviation Act 2023(external link) by way of suspension or imposition of conditions
• If it is deemed that insufficient information has been provided and you have not provided your contact details, no further action will be taken.

Note: that all information provided to CAA will be retained and filed. Pilots or air traffic controllers do have the right to request any information we hold about them under the Official Information Act 1982(external link). Any such requests will be assessed in accordance with the Act and where appropriate under section 9 of the Act(external link), personal information about who made the report will be withheld.

Concerns by medical practitioners

Medical practitioners under Schedule 2, clause 8 of the Civil Aviation Act 2023(external link) also have a responsibility to report changes in medical condition. Reports can be made directly to CAA at med@caa.govt.nz or via CAA Occurrence Reporting(external link). Further information can be found at How to report a change in medical condition. If you have any questions or concerns about making the report, you are welcome to contact us to discuss further at +64 4 560 9466.